The Municipality of Chatham-Kent is piloting an evening transit service in the community of Chatham. Unlike the daytime fixed route service, this service will require riders to request a trip via a mobile application, web portal, or by calling.
Request a Trip Online Now
Service Hours:
Monday – Friday (excluding holidays) from 7:15 p.m. to 12:30 a.m.
The last trip must be requested before 12:15 a.m.
Service Area:
Bus Stop to Bus Stop service within the community of Chatham.
How to Request a Trip:
There are 3 ways you can request your ride:
1. Download the app for iOS or Android:
- Search for the “OnDemand Transit” app by Pantonium from the Apple App Store or Google Play Store
- Set up your account (email required)
- Enter the Transit Code: CK
2. Visit the Online Web Portal;
- Set up your account (email required)
3. By phone at 519-436-3233 (Option 3)
For troubleshooting please visit Pantonium’s help page at ondemand.pantonium.com
Frequently Asked Questions:
What is CKTransit OnRequest?
- It is a demand-responsive (ie. on-demand) transit service where riders must request a trip by mobile app, web portal, or by phone.
- The bus will pick you up at your closest bus stop and take you as directly as possible, without transfer, to the bus stop closest to your destination while picking up and dropping off other riders.
Does this have any impact on the current daytime fixed routes in Chatham, the Inter-Urban service, or the Accessible Services in Chatham and Wallaceburg?
- No. This pilot project has no impact on existing services.
Does it cost more?
- No. The regular urban fare rates apply and passes are accepted.
- Riders pay upon boarding as usual.
How far in advance can I request a trip?
- Riders may request a trip in “real-time” or request a trip up to seven days in advance.
- Advanced trip requests will be monitored throughout the pilot and a policy may be developed in the future.
When will the bus arrive?
- The bus can arrive anytime within 15 minutes after your requested pickup time, or can drop you off up to 15 minutes before your requested drop off time.
- You are requested to arrive at your bus stop two minutes before your pickup window to ensure you do not miss your pickup.
Can I request trips for myself and others who are with me?
- Yes. When requesting a ride, indicate the amount of riders travelling with you.
- When boarding, only the person who requested the trip will be confirmed by the driver, who will see the count of your party. Your entire party can board and pay at that time.
I use a wheelchair or another mobility device. Will there be space on the bus for me?
- When requesting a trip please indicate if you use a mobility device under the “Wheelchair Count” field, or inform dispatch when requesting over the phone. The software will ensure a vehicle with wheelchair availability is dispatched.
Can I board the bus without requesting a trip?
- The bus will only visit a stop where and when a trip has been requested.
- If you have not requested a trip and board the bus the driver has been instructed to allow the boarding – unless the vehicle is at capacity or is expected to reach capacity – and will enter your destination into the program.
- Please note that you may be on the bus longer if you board without a trip request as all other requests will be fulfilled first.
- To maximize service efficiency please ensure you request a trip.
- This boarding policy may be revisited during the pilot period.