Request a Trip Online Now

Download the CKTransit On-Request Brochure Here


Service Hours:        OnDemand Transit Picture.png   

      Monday – Friday (excluding holidays) from 7:15 pm to 12:30 am

      The last trip must be requested before 12:15 am.

Service Area:              

      Bus Stop to Bus Stop service within the community of Chatham.

How to Request a Trip:

There are 3 ways you can request your ride:

1.   Download the app for iOS or Android:

  • Search for the “OnDemand Transit” app by Pantonium from the App Store or Google Play
  • Set up your account (email required)
  • Enter the Transit Code:  CK or Chatham

2.   Visit the Online Web Portal

  • Set up your account (email required)
  • Enter the Transit Code:  CK or Chatham

3.   By phone at 519-436-3233 (Option 3)

For troubleshooting please visit Pantonium’s help page at ondemand.pantonium.com

Frequently Asked Questions:

What is CKTransit On-Request?

  • It is a demand-responsive (ie. on-demand) transit service where riders must request a trip by mobile app, web portal, or by phone.

  • The bus will pick you up at your closest bus stop and take you as directly as possible, without transfer, to the bus stop closest to your destination while picking up and dropping off other riders.

Does this have any impact on the current daytime fixed routes in Chatham, the Inter-Urban service, or the Accessible Services in Chatham and Wallaceburg?

  • No. This pilot project has no impact on existing services.

Does it cost more?

  • No. The regular urban fare rates apply and passes are accepted. 
  • Riders pay upon boarding as usual. 
  • Please visit the Fares and Smart Card Passes section.

How far in advance can I request a trip?

  • Riders may request a trip in “real-time” or request a trip up to seven days in advance. 
  • Advanced trip requests will be monitored throughout the pilot and a policy may be developed in the future.

When will the bus arrive?

  • The bus can arrive anytime within 15 minutes after your requested pickup time, or can drop you off up to 15 minutes before your requested drop off time. 
  • You are requested to arrive at your bus stop two minutes before your pickup window to ensure you do not miss your pickup.

Can I request trips for myself and others who are with me?

  • Yes. When requesting a ride, indicate the amount of riders travelling with you. 
  • When boarding, only the person who requested the trip will be confirmed by the driver, who will see the count of your party. Your entire party can board and pay at that time.

I use a wheelchair or another mobility device. Will there be space on the bus for me?

  • When requesting a trip please indicate if you use a mobility device under the “Wheelchair Count” field, or inform dispatch when requesting over the phone. The software will ensure a vehicle with wheelchair availability is dispatched.

Can I board the bus without requesting a trip?

  • The bus will only visit a stop where and when a trip has been requested. 
  • If you have not requested a trip and board the bus the driver has been instructed to allow the boarding – unless the vehicle is at capacity or is expected to reach capacity – and will enter your destination into the program. 
  • Please note that you may be on the bus longer if you board without a trip request as all other requests will be fulfilled first. 
  • To maximize service efficiency please ensure you request a trip. 
  • This boarding policy may be revisited during the pilot period.

Will I receive a trip request confirmation?

  • When requesting a trip through the app or web portal you will be able to monitor and manage your trip request. 
  • You will only be assigned to a vehicle as the time approaches. Once you are assigned, your current screen will read “Coming Soon” and provide you with some helpful details on your estimated pickup time.

What do I do when I board the bus?

  • The driver may confirm that you are the one who made the trip request by asking your name (or the email address tied to your account). 
  • You then pay your fare as usual.

What if I do not have an email address?

  • You require an email to request a trip through the app or web portal. 
  • If you do not have an email address please request a trip by phone at 519-436-3233 (Option 3).

Why not just extend the hours of the daytime fixed routes?

  • Fixed routes are the most financially efficient delivery model in areas or times with high ridership. However they are inefficient in areas or times with low ridership. CKTransit is researching innovative solutions that would allow for service expansion within a limited funding envelope. 
  • Demand-responsive services such as CKTransit On-Request offer a potential solution to expand service to areas of Chatham-Kent or times of the day that have, or are expected to have, a ridership below 15 boardings per vehicle hour with most bus stops going unutilized.

Should ridership during the evening hours be higher than expected then a fixed route may be considered in the future.

How will we know if the pilot is a success?

  • CKTransit will be monitoring boarding data and seeking rider feedback.  LINK TO SURVEY COMING SOON.

Can I be picked up at my house?

  • The bus will only pickup and dropoff passengers at designated bus stops. 
  • Curb-to-curb service for eligible users of the Chatham Accessible service will not be available during this pilot period. 
  • Future integration of the two services is being explored.

Who else is using this service model?

  • To name a few, demand-responsive services have been launched recently in Belleville, Sault Ste. Marie, Calgary, Cochrane, Wellington County, Deseronto, and Brant County. 
  • Other transit agencies across North America have either launched a service or are in the exploratory phases including several more in Ontario.